Terms and Conditions

By accessing or using AAQ Gold services, users agree to comply with these terms and all applicable laws and regulations. If you do not agree, please do not use our platform.

Services may be modified, suspended, or discontinued without prior notice depending on operational, legal, or regulatory requirements. We will communicate material changes wherever possible.

Prices for precious metals may fluctuate according to global market conditions. Your purchase price is locked at the time of order confirmation and is not affected by subsequent market movements. All prices are quoted in US dollars.

All purchases follow our installment model. A deposit of fifty percent of the total purchase price is charged at confirmation. The remaining fifty percent is divided into six equal monthly payments charged automatically.

Gold is allocated to your vault account immediately upon receipt of the initial deposit. The allocated weight is registered in your name and insured from that moment. No physical delivery is available until all installment payments have cleared in full.

AAQ Gold reserves the right to cancel an order and return amounts paid if a scheduled installment payment fails after two retry attempts.

Users may be required to complete identity verification, KYC, AML, and compliance procedures before transactions are approved. We reserve the right to request additional documentation at any time to meet our regulatory obligations. Failure to provide required documentation may result in suspension or cancellation of an order.

Transactions may be monitored, reviewed, delayed, or rejected for compliance and security purposes. AAQ Gold reserves the right to cooperate with regulators and authorities where legally required.

Services may not be available in restricted or sanctioned jurisdictions. Customers who are residents of, or attempting to transact from, a sanctioned or restricted jurisdiction will not be able to use AAQ Gold services. All customers and transactions are screened against applicable international sanctions lists.

Users may not use AAQ Gold services for unlawful, fraudulent, or prohibited activities. This includes but is not limited to money laundering, financing of illegal activities, market manipulation, or misrepresentation of identity. Violations will result in immediate account suspension and may be reported to relevant authorities.

All gold purchased through AAQ Gold is stored in a fully insured, third-party vaulting facility. Storage is allocated, meaning your specific bars are registered in your name and are not commingled with general inventory. Storage fees are included in the purchase price for the duration of the installment period.

Physical delivery may be requested only after all installment payments have cleared. Delivery requires a signature from the account holder or an authorized person at the registered address. Customers are responsible for ensuring accurate shipping information and compliance with local import laws.

AAQ Gold shall not be responsible for indirect losses, market fluctuations, delays caused by third parties, or events outside reasonable control. To the maximum extent permitted by law, our liability for any claim is limited to the total amount paid for the purchase giving rise to the claim.

These terms shall be governed by applicable laws and regulations within relevant jurisdictions, including those of the United Arab Emirates where AAQ Gold is based. Any dispute shall be resolved through binding arbitration before a mutually agreed arbitration body.

We may update these terms from time to time. Continued use of the platform after any update constitutes acceptance of the revised terms. Material changes will be communicated via email at least fourteen days before they take effect.

Questions about these terms can be directed to our legal team at legal@aaqgold.com. We aim to respond within two business days.