Get in touch

We are here to help.

Real people, real answers. Reach us directly by email. No chat bots, no ticket queues that vanish into the void.

General support

Questions about your account, purchases, or installments.

Monday to Friday, 9am to 6pm

We reply within a few hours

Vault and delivery

Delivery requests, storage questions, and insurance certificates.

Monday to Friday, 9am to 5pm

We reply within one business day

Legal and compliance

Privacy requests, data deletion, regulatory and compliance matters.

Monday to Friday, 9am to 5pm

We reply within two business days

Media enquiries

Press, partnerships, and brand collaboration requests.

Monday to Friday, 9am to 5pm

We reply within two business days

Registered office

AAQ Gold Reserve
Level 12, Finance Tower
One Capital Street
Financial District, FD 10001

Before reaching out, you may find a fast answer in our help center. We cover buying, installments, vault storage, delivery, and account management.